Services at the Helpdesk

Overview of Services (All Campuses)

Issue/Need	Getting Started	Getting Support
DTS Email/Login	Setting up Office 365 @dallasseinary account Office 365 Overview	Login Support Password Issue Authenticator Issue
Canvas	Canvas Overview	Issue logging into Canvas with Microsoft Credentials = IT Help Desk Courses Not Appearing in Canvas, No Account for Canvas = coursemanagement@dts.edu
Video Conferencing Support	Teams Lifesize and Owls are no longer supported or in use on campus.	Downloading Applications Connectivity Issues Signing into Applications

Service	Purpose	Process	Notes
Podcast Studio & Preaching Labs	Recording Sermons Class Assignments Ministry or Personal Projects	Reserve a time through your outlook calendar or in person at the IT Helpdesk located in the Tech Lounge (Mosher Library).	We provide a basic overview of how to use the studio and labs, but advanced knowledge of the equipment is the responsibility of the user.
Media/Equipment Rental	Short-term equipment needed for class, ministry or personal projects.	Reserve, pick up, and return equipment in person at the IT Helpdesk in the Tech Lounge. Or reserve online.	We provide a basic overview of how to use the equipment, but advanced knowledge is the responsibility of the user.
Computer Lab	Students can use computers as needed.	Come to the IT Helpdesk in the Tech Lounge and pick a computer to use.
Printing/Scanning	Assignments and personal needs.	Come to the IT Helpdesk in the Tech Lounge and use one of our computers to print to our printers.	Printing is free! (for large print orders, please call and speak with a technician on about size and how to reserve a printer.)