Support and Help
For all your IT needs and questions, please create a ticket here
The Helpdesk can help you personally via phone or video conference
- Hours:
- Monday-Thursday: 8:00am–7:30pm (Central)
- Friday-Saturday: 8:00am–5:30pm (Central)
- Phone: 214-887-5230
- Email: helpdesk@dts.edu
Technology Helps
DTS Email Account | Logos Bible Software
| Canvas |
Video Conferencing | Writing Templates |
Technology You Need for Seminary
To have a successful educational experience either on campus or online, students need access to particular technology and working technological skill.
Technology Hardware
- Desktop Computer – a tablet may be sufficient for some tasks, but every student needs access to a reasonably up-to-date desktop or laptop computer.
- Web Camera and Microphone – for online and distance courses, students need a machine capable of running web conferencing software.
- Internet Connection – for online courses, students need a reliable internet connection with at least 1.5 Mbps download speed.
Software and Skills
- Word processor – for writing papers, DTS students need access to a program such as Microsoft Word (included with @dallasseminary.edu), Apple Pages, or Google Docs.
- Chrome Web Browser – students may use a variety of web browsers, but we have found Google Chrome to be the most reliable.
- Technology Skills – all students will write research papers at some point in their degree program. Those taking online courses also need to use video recording, engage in discussion groups, and learn other technological skills.
Overview of Services (All Campuses)
Issue/Need | Getting Started | Getting Support |
| DTS Email/Login | – Login Support – Password Issue – Authenticator Issue | |
| Canvas | – Canvas Overview | – Issue logging into Canvas with Microsoft Credentials = IT Help Desk – Courses Not Appearing in Canvas, No Account for Canvas = coursemanagement@dts.edu |
| Microsoft Excel | – BE5102 Synthetic Chart Assignment | – Troubleshoot a particular issue for an assignment |
| Microsoft PowerPoint | – BE5104 Map Assignment | – Troubleshoot a particular issue for an assignment |
| Microsoft Word | – Troubleshoot a particular issue for an assignment | |
| Video Conferencing Support | – Lifesize – Teams – Owl | – Downloading Applications – Connectivity Issues – Signing into Applications |
Overview of Additional Dallas Campus Services
Purpose | Process | Notes | |
| Video Studio | – Recording Sermons – Class Assignments – Ministry Projects. | Reserve a time in person at the IT Helpdesk in Stearns or online | We provide a basic overview of how to use the camera, but all editing is the responsibility of the user. |
Media/ Equipment Rental | Short-term equipment need for class or ministry project. | Reserve, pick up, and return equipment in person at the IT Helpdesk in Stearns. Or reserve online. | We provide a basic overview of how to use the equipment, but advanced knowledge is the responsibility of the user. |
| Computer Lab | Students can use computers as needed. | Come to the IT Helpdesk in the basement of Stearns and pick a computer to use. | We troubleshoot a particular issue for an assignment. |
Printing/ Scanning | Assignments and personal needs. | Come to the IT Helpdesk in the basement of Stearns and use one of our computers to print to our printers. | The first 30 prints in a day are free, after that there is a charge. |
- Stearns Basement
- (214) 887-5230
- Email Us
- 8:00 a.m. – 5:00 p.m.
